Frequently Asked Questions


My Account is the easiest and most convenient way to manage your account at Makemyorders. In which, you register yourself as a customer to track your orders, past order details, MMO Store Credits and latest updates, as well as you can manage your personal details such as Name, Address, Contact Details and etc. You can register yourself by clicking on the Register option which is given in the header of the home page. Once you have done with registration, you will get regular updates from Makemyorders.com.

No, it's free. We don’t charge for registration.

There is no such a validity period. Once you registered, you can Log In here anytime you want.

Simply you need to click on “Forget Password” option which comes at the same login the page. As soon as you click it, the generated OTP will be sent to your registered email id or contact number. Submit that verification code and Log In to your account successfully.

1. Log in to Makeyorders.com

2.Go to My Account

3.Click on the option of MMO Subscription

4.Untick General Subscription & Save.

Yes, we ensure that your information will be secured at Makemyorders.

Enjoy your shopping without any shipping charges. We aim to deliver your products at your doorsteps as soon as possible. According to our shipping policy, we don’t charge any cost from you on any cart value. As if you select the Cash On Delivery (COD) payment option, you will be charged Rs 45 for cash handling. However, if any customer uses any coupon code or store credit, then he/she will be charged Rs 50 as a shipping charge.

Sellers generally ship the product within the promising time that specified on the product’s page. After order placing, your product will be directly shipped from our courier partners such as Aramex, bluedart, dtdc, ecomexpress, FedEx, first flight, expressbees. It will take 1 to 3 days to be delivered if the location is in the metropolitan area.

Steps of delivery process

• Pick up from the seller

• Goes to Courier warehouse

• Shipped towards customer’s city/state/courier hub

• Dispatched to local couriers

• Deliver to the customer at last

As per our delivery policy, we deliver products on business days which can be defined as all working days from Monday to Saturday, setting aside national and state holiday.

No, Makemyorders only delivers only in India at this time.

Kindly enter your pin code on the product page to know whether the product can be delivered or not to your area. If the product can’t be delivered to your location, it can be the reason of unavailability of courier services.

Tracking can be done in two ways and they are divided as-

1. Go To Track Your Order and submit your order number & e-mail address.

2. Log In through your gmail or facebook account if you don’t remember your order Id.

The availability of COD option depends on the ability of courier partner services to your location in order to accept cash as payment at the delivery time. You can make your order by online payment options such as credit/debit cards, e-wallet and net banking.

You can change your billing address by following as-:

1. Mail us to care@makemyorders.com with your order id number.

2. Make a call to this +91-11-4105 8259 customer service number.

The delivery time can be influenced by two factors-:

1. Sellers vary from product to product.

2. The availability of products from the end of sellers.

We believe in our customer’s satisfaction and always try to provide the best quality products at greatest competitive price. But in that process, if sometimes you didn’t like any product’s material, size and colour or if you receive any damaged product, then you can return that product and can exchange it. Makemyorders 7 days return and exchange policy gives you the option to return and exchange the purchased product within 7 days.

• Return requested will only be accepted within 7 days from the day of delivery.

• The product will be acceptable only if the product is unused, unwashed and should be packed in the original packing with all the tags on their places.

• Cash on delivery charges are non-refundable.

• You have to self-ship the product from your end in case the pin code of your area is not serviced by our courier partners. We will pay the shipping charges to the customer after receiving the courier bill and will verify all the things.

• The product(s) can be returned only once for free shipping, if the customer returns the products the more than one time so in this case the shipping cost is being charged to the customer.

• Other than the above mention cases, if any customer wants to return the products in cases like when the customer didn’t like the product’s size, colour, etc. Then, the amount is only refundable in the form of store credit. The store credit will be added as the same price of the returned product which you can use for your next purchase. No amount will be credited to the bank account.

You can apply for return by three ways which are given below-:

1. Write down us at care@makemyorders.com.

2. Call our customer executives on +91-11-4105 8259 within the working days (Monday to Saturday) 10 Am to 6.30pm.

3. Log In to My Account, go to My Orders and then tap on Return.

Note: You have to return the product within the 7 days.

• Watches

• Accessories

• Footwear (Footwear can only be exchanged in case of size issue)

• Jewellery

• Leggings

• Lingerie

• Socks

• Beauty products

• Damage product delivered to the customer.

• Wrong product delivered to the customers.

• Unsealed perfumes.

• Product delivered with expiry dates.

The product(s) can be returned only once for free shipping but if the customer returns the products more than one time so in this case, the shipping cost is being charged to the customer.

Yes, you can return that product by applying the return policy of Makemyorders.com.

You need to self-ship the product when the pin code of your area is not serviceable for our courier partner.

• Mail us at care@makemyorders.com to exchange the product or you can call our customer support executive on +91-11-4105 8259.

• We will arrange the reverse pick up for you so please pack the product in the original packing form.

• The new product will be sent to the customer which will take around 7 days from the day we have received the exchanged product.

• If the price of the new product is more than original product price than the excess amount will be paid by you.

• If the price of the new product is less than the original product price then we will refund the remaining amount via store credit of that amount. You can use that credited amount for the next purchase.

Exchange products will not be cancelled.

You will get the payment of the product within 3 working days once we received the returned product. You have to share your banking details on care@makemyorders.com for the refund.

The return modes are following as-:

1. The amount will be refunded by Store Credits to your My Account at Makemyorders.

2. NEFT transfer will be done to your bank account

No, You can’t. At Makemyorders, product’s reverse pick-up is done one by one.

You can pay by choosing given safe mode options-:

1. Cash on Delivery (COD)

2. Credit Card

3. Debit Card

4. Net Banking

5. E-Wallet

If you bump into this kind of query, please consult to your bank immediately.

Yes, we do accept International credit/debit cards.

It happens due to the COD charges which you select while shopping.

You can shop with Cash on delivery (COD) option on the purchases up to a limit Rs 10,000.

You can pay from any debit card including Visa, Mastercard or Maestro.

Yes, Makemyorders ensures all safe payment options and keep your card details private to make your shopping experience secure using the strong and safe server. We do not keep the details in the record and that is why we ask your card details every time you shop here.

No. EMI payment only can be done through credit card.

The actual interest rates and the amount charged by the bank for your credit card EMI plan will be seen during the checkout after selecting the EMI payment method by the customer while placing the order.

Add to cart your selected product, proceed to checkout, select the delivery address and make your payment. When you will be ready to choose a payment mode for your order, select EMI option and follow the given steps.

  • Select your credit card issuing bank you want to pay from.

  • Choose the EMI plan of your preference.

  • Enter the credit card details

  • Click on Pay Now

Note: Please note that the full amount will be charged on your card the day of the transaction

EMI is available for all products on Makemyorders. However, the cart value of the order must be Rs 3999 or above to avail the EMI option. For provided order value, the eligible banks will be only displayed under the issuing bank list on the EMI payment page.

This is because, the issuing bank charges interest rates according to per EMI transaction. The interest rates are decided by the bank which you can see at the time of completing the transaction. There is no processing or convenience fees charged for EMI transaction.

Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.

EMI stands for Equated Monthly Installment, is a convenient payment option which you can choose to make the payment of your order in easy installments to the credit card issuing bank. The option is only available on credit card issued by the following banks.

  1. Yes Bank

  2. ICICI Bank

  3. State Bank of India

  4. Kotak Bank

  5. Amex Bank

  6. RBL Bank

  7. Standard Chartered Bank

  8. HSBC Bank

  9. Axis Bank

  10. Induslnd Bank

You can make your complete payment in monthly installment of 3, 6, 9,12,18,24, or 36 with credit card. The EMI is available for selected Banks only. Please consider the table given below for more information.

Bank Name

3 EMI

6 EMI

9 EMI

12 EMI

18 EMI

24 EMI

36 EMI

Axis Bank

12%

12%

13%

13%

 

 

 

Kotak Bank

12%

12%

14%

14%

15%

15%

 

ICICI Bank

13%

13%

13%

13%

 

 

 

SBI Bank

14%

14%

14%

14%

 

 

 

HSBC Bank

12.50%

12.50%

13.50%

13.50%

13.50%

15%

 

RBL Bank

13%

13%

13%

13%

13%

13%

 

Standard Chartered Bank

13%

13%

14%

14%

15%

15%

 

YES Bank

12%

12%

13%

13%

14%

15%

 

IndusInd Bank

13%

13%

13%

12%

12%

12%

12%

Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances. In case the paid amount is not converted to EMI within 7 days then contact your card issuing bank..

Any order placed on Makemyorders can only be cancelled before the product is despatched.

You can cancel your order by following given steps-:

1. Log In to My Account, go to My Orders & click on the Cancel button.

2. Write us at care@makemyorders.com and cancel the order.

3. Call our customer support team on +91-11-4105 8259 & ask them to cancel your order.

Yes, you can cancel a partial order before the processing of the order.

Sometimes due to the unavailability of Products, Makemyorders does cancel your placed orders.